Terms & Conditions

Please read these Terms and Conditions (hereafter “Terms” or “Terms and Conditions”) carefully before using or purchasing from the WeddingNeonDecor website (hereafter “Site”, “Website” or “the Website”) or interacting with the purchasing system, customer support or other services (hereafter “the Service” or “Service”) operated by WeddingNeonDecor (hereafter “us”, “we”, or “our”).

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and Customers (hereafter “you”, “them”, or “they”) who:

• access the images, photos, audio, video and other forms of data or communication (hereafter “Content”);

• use the Service;

• and purchase store products, personalized or customized signs, lights, lamps or art (hereafter “Products”) from WeddingNeonDecor via the WeddingNeonDecor.com website, over the phone, email, in person or through any other means whether electronic, digital or otherwise.

By accessing or using the Website, Service, or by purchasing Products you agree to be bound by these Terms and our Privacy Policy which can be found here. If you disagree with any part of the terms then you may not access the Website or Service.

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Import Duty

Please note that the purchaser is responsible for any import or custom duty charges.

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Eligibility

To be eligible to use this Website you must be at least 18 years old. If you use WeddingNeonDecor.com on behalf of a company, entity, or organization, you must be an authorized representative with the authority to bind it to these Terms and Conditions (which authority you hereby exercise).

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Changes to these Terms and Conditions

We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the bottom of this page the date that revisions were last made. You should revisit these Terms and Conditions on a regular basis as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms and Conditions. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.

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Website Availability

We reserve the right to modify, update, or discontinue WeddingNeonDecor.com at our sole discretion, at any time, for any or no reason, and without notice or liability.

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Product Availability

WeddingNeonDecor Products are made to order. This includes the Products in the Website shop section. Standard orders take 5–15 days*, including production and shipping. ‘Rush’ orders are currently not available, but if your sign is urgent please let us know the date you need it. We will make every effort to ensure your purchased Product reaches you within the stated timeframe but we make no guarantees as issues can arise that are outside of our control. *Customs clearance may increase the delivery time for some countries.

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Purchases

If you wish to purchase any Product or make use of any Service made available through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address and payment information. For full information on what information we collect and how we use it please see our Privacy Policy.

WeddingNeonDecor reserves the right to change our prices at any time.

WeddingNeonDecor reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

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Payment and Billing

Shop Signs and Products – Payment for all signs and products ordered through the WeddingNeonDecor online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Bespoke Signs Designed by Us – Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via PayPal or by using a major credit card. When payment has been made your sign will go into production.

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Our Design Service

We are happy to offer a free design service to our customers, providing one or more designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund. Please note that a custom sign is automatically approved if “NO” design proof is selected when ordering.

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Returns & Refunds

WeddingNeonDecor offers returns and refunds for faulty products only. We will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis and is at the sole discretion of WeddingNeonDecor.

Please contact us at info@weddingneondecor.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos.